Refund policy

At SHAAMS, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we are here to help with returns and exchanges.

RETURN CONDITIONS

Items must be returned within 14 days of receipt.

Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.

Please note that items purchased during sales or with promotional discounts are considered final sale and cannot be returned or exchanged unless they are defective.

HOW TO RETURN YOUR ORDER

1. Log in to Your Personal Portal

Visit our website and log in using the email address associated with your order.

You can also click the “View Your Order” link in the order confirmation email you received.

2. Request a Return

Once logged in, click the “Request a Return” button.

Follow the on-screen instructions to submit your return request. This includes selecting the items you wish to return and providing the required details.

3. Return Shipping Label

After submitting your request, you will receive a prepaid return shipping label by email within two business days.

Carefully package the items you are returning, including the original packaging, any gifts, and all tags.

Please note that return shipping costs will be automatically deducted from your refund.

RETURN SHIPPING FEES

Return shipping costs are the responsibility of the customer unless the item is defective or an error occurred with your order.

For international returns, the customer is responsible for any customs duties or import taxes associated with the return.

REFUNDS & PROCESSING

Once we receive your returned item, we will inspect it to ensure it meets the return requirements.

Refunds will be issued to the original payment method. Please note that it may take 5–7 business days for the refund to appear in your account, depending on your bank or payment provider. Original shipping charges are non-refundable.

EXCHANGES

If you would like to exchange an item for a different size or color, please return the item by following the steps above and place a new order for the desired product.

At this time, we are unable to process direct exchanges.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us immediately at info@shaamscollection.com within 7 days of receiving your order.

We will assist you in arranging a return or exchange and will cover the return shipping costs for defective items.